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When Michael Jackson died

One June winter evening several years ago in São Paulo, Brazil, I was at the lobby of our JeffreyGroup office waiting for our local managers to join me for dinner. One of them told me she had just seen on her phone someone posting that Michael Jackson had died. more

Posted by on under Social Media

Chatting Without A Keyboard?

I was riding the subway in New York City last Sunday when a family of four got on the train. It looked like they had been out together to go to a museum or street fair in Manhattan and boarded the subway for the ride home. more

Posted by on under Communication, Culture